Filatt

Managing Public Flow Is Increasingly Complex

Public organizations—administrations, banks, hospitals, service centers—face daily pressure: long physical queues, congestion at counters, and frustrated visitors. Lack of visibility on waiting times, inefficient staff allocation, and manual processes leave little room for data-driven decisions, while non-digital users often face accessibility barriers.

Long physical queues
Congestion at service counters
Frustrated visitors
Lack of visibility on waiting times
Inefficient allocation of staff
No data for decision-making
Manual processes
Accessibility issues for non-digital users

Where Time and Service Are Lost in Manual Queues

Typical pain points without unified queue management

Manual queues and poor visibility drive long waits, visitor frustration, and inefficient staff use.

FilAtt — A Unified Queue Management Platform

FilAtt unifies paper ticketing (print kiosks), digital tickets (QR, web, mobile), and appointments in one platform. Queue management, agent tools, and visitor displays are integrated with a full back-office for control and analytics.

Paper and digital ticketing
Print kiosks and QR/mobile
Appointments and queue management
Agent tools and visitor displays
Full back-office and analytics

Tickets by channel (sample month, %)

Hybrid ticketing supports both digital and non-digital visitors.

Paper and Digital — Working Together

FilAtt supports both paper and digital flows so every visitor is included. Printed tickets from kiosks and QR-code digital tickets are synchronized in real time, with unique ticket numbers and estimated waiting time display.